Quality management systems

Marinko Petrović
QM, Lead auditor for quality environmental and information security management system
As early as 2006, Institut IGH d.d. recognized the need to conduct its business operations in compliance with the requirements of the standard HRN EN ISO 9001 and reached a strategic decision to introduce a quality management system. It was one of the first companies in Croatia to establish, document, implement and certify a quality management system according to the standard ISO 9001, which increased the quality of service, satisfaction of the end user and competitiveness of the organization.
In 2009, Institut IGH d.d. established and successfully certified a system according to the standard HRN EN ISO:14001 for the environmental management system. The essential purpose of certification of the environmental management system is to support environmental protection and pollution prevention. As a part of Quality Policy, Institut IGH d.d. also defined the environmental management policy. The Policy includes Company’s commitment to continually improve the system and prevent pollution and to make it compliant with appropriate legal and other requirements.

In 2020, in accordance with the certification requirements, Institut IGH made the transition from OHSAS 18001 to ISO45001: 2018 norm, thus empowered the process approach to this system, strengthened the importance of the system management and further emphasized the importance of occupational safety and health as part of the culture of the company.

Considering the construction activity and despite the impossibility to fully eliminate risks, the objective of the system is to control them to the greatest degree possible, in order to prevent injuries and diseases of persons that work at or for Institut IGH in any way. The system is being continuously improved in order to reduce risks at workplaces and increase the level of protection and safety of employees, which is then reflected on all other interested parties (subcontractors, employees’ families, immediate and wider community etc.).

In order to reduce energy consumption, protect the environment, and raise the awareness of employees about environmental protection, Institut IGH d.d. has, in addition to existing certificates from 2019, successfully completed certification according to the standard ISO 50001 as well.

The fact that this certificate was obtained demonstrates that the energy efficiency of the company increased, and an energy base was created for monitoring energy efficiency. The system is regularly supervised, verified and improved.